Shipping & Delivery

1. Do you ship to my country? When will I receive my order?

We offer free shipping to most countries including the USA, most European countries and some non-European countries.

Delivery time = Processing time (order preparation) + Shipping time



If you still have any problem about shipping, please get in touch with us at service@joyhpamta.com

2. How can I track the package?

After your orders were shipped, we will send you an email with the logistics tracking number. If you do not receive our emails, please contact us at service@joyhpamta.com, and we will reply to you as soon as possible.


1. Can I cancel my order?

You can cancel your order free of charge within 48 hours without any reason. Please email us at service@joyhpamta.com and provide your order number and invoice. We will confirm and get back to you within 24 hours.

If your order has already been shipped. Orders cannot be canceled. For the forcible cancellation of the order, you need to pay a shipping fee.

Please do not initiate any PayPal cases and credit card chargebacks, we will do our best to help you resolve the issue.


2. What should I do if the items received are damaged (incorrect)?

Please contact us at service@joyhpamta.com within 48 hours of receiving the damaged (incorrect) items. It is the recipient's responsibility to check the correctness of the item and report any discrepancies (with pictures) to us as soon as possible. We will give you a perfect solution as soon as possible.

3. When will I recieve my refund?

For successfully returned items and orders accepted for refund, it may take up to 5 business days for the amount to be credited back to your original payment account (PayPal: 2-3 days; Credit Card: 3-5 days).

About Products

For any questions about our products, please feel free to contact us at service@joyhpamta.com.