FAQs

1. What are the features of Nintendo Switch Joycon controllers?

Nintendo Switch Joycon controllers offer wireless connectivity, motion control technology, versatile gaming options, HD rumble technology, and dual functionality. These features provide gamers with a seamless and immersive gaming experience.

2. How can I contact customer service?

You can contact our customer service team by emailing us at service@joyhpamta.com.

3. What is your return policy?

We have a 30-day return policy. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Please note that certain items, such as perishable goods, custom products, and personal care goods, are non-returnable. For more details, please refer to our refund policy.

4. How do I initiate a return?

To start a return, please contact us at service@joyhpamta.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.

5. How long does it take to receive a refund?

Once we have received and inspected your return, we will notify you of the refund approval status. If approved, the refund will be processed within 10 business days and credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

6. Can I exchange an item?

If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item.

7. What is the European Union 14 day cooling off period?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

8. What are the exceptions to your return policy?

Our return policy does not apply to certain items, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about a specific item, please contact us for further assistance.