Shipping Policy
1.Free Shipping Policy
• We're happy to offer free shipping to the United States for orders exceeding $50 in value.
• Free shipping is also available to most countries (excluding Iceland) for orders over $50. Unfortunately, due to current events, we are unable to ship to Ukraine. We apologize for any inconvenience this may cause and appreciate your understanding.
2. Delivery Time
Registered Airmail Delivery Time:
Europe：1 - 3 weeks
North America: 1 - 2 weeks
NOTE: While we strive to meet the estimated delivery timelines, occasionally, factors beyond our control (such as weather, holidays, customs delays, or carrier issues) may cause delays. We appreciate your understanding in such situations.
3. Declare value & Custom Tax
Generally, we will declare our parcels as "Gift" and value below $30 for most of countries, but for the European countries, we will declare the actual value of parcels since in the European Union, customs regulations are standardized to facilitate trade between member states and ensure consistency, the accuracy of declared values is monitored and discrepancies can lead to delays, fines, or other penalties.
Orders from our site will normally not need to pay tax when you receive the parcels. But if you know your country has a strict custom, please let us know how to deal with your order to avoid them, we will try our best to follow your instruction.
4. VAT Policy for EU Customers
To provide clarity and transparency regarding the VAT (Value Added Tax) for our customers in the European Union (EU), please review the following policy.
VAT Collection - For orders shipped to EU countries, we are required to collect VAT at the point of sale. This ensures compliance with EU regulations and simplifies the purchasing process for our customers.
VAT Rates - The applicable VAT rate will be based on the destination country within the EU. The standard VAT rate varies between EU countries, typically ranging from 17% to 27%.
Display of Prices - The final amount at checkout will reflect the VAT charges based on the shipping destination.
Exemptions and Refunds - If you are eligible for VAT exemptions or refunds (e.g., for certain business transactions or tax-free purchases), please contact our customer service team for assistance. We will guide you through the necessary steps and documentation required.
Responsibilities - As the seller, we handle the collection and remittance of VAT to the relevant tax authorities in compliance with EU regulations. Customers are responsible for ensuring that their shipping information is accurate and that any special VAT-related requirements are communicated to us promptly.
5. Address Accuracy
Please ensure that your shipping address(including the street number) is accurate and complete to prevent delivery delays or misplacements. We are not responsible for orders shipped to incorrectly provided addresses.
6. Order Processing
Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or sales events, processing times may be slightly extended. You will receive an email confirmation with tracking information once your order has been shipped.
7. Order Changes and Cancellations
If you need to make changes to your order or cancel it, please contact our customer support as soon as possible. We'll do our best to accommodate your request, but changes or cancellations might not be possible if your order has already been processed or shipped.
8. Returns Due to Shipping Issues
If your order arrives damaged or if there are any shipping-related issues, please contact our customer service team within 30 days of receiving the order. We will work with you to resolve the problem and provide appropriate solutions.
9. Contact Us
If you have any questions or concerns about our shipping policy or your order, please don't hesitate to reach out to our customer service team at service@joyhpamta.com. We are here to help and ensure your shopping experience is smooth and transparent.
• We're happy to offer free shipping to the United States for orders exceeding $50 in value.
• Free shipping is also available to most countries (excluding Iceland) for orders over $50. Unfortunately, due to current events, we are unable to ship to Ukraine. We apologize for any inconvenience this may cause and appreciate your understanding.
2. Delivery Time
Registered Airmail Delivery Time:
Europe：1 - 3 weeks
North America: 1 - 2 weeks
NOTE: While we strive to meet the estimated delivery timelines, occasionally, factors beyond our control (such as weather, holidays, customs delays, or carrier issues) may cause delays. We appreciate your understanding in such situations.
3. Declare value & Custom Tax
Generally, we will declare our parcels as "Gift" and value below $30 for most of countries, but for the European countries, we will declare the actual value of parcels since in the European Union, customs regulations are standardized to facilitate trade between member states and ensure consistency, the accuracy of declared values is monitored and discrepancies can lead to delays, fines, or other penalties.
Orders from our site will normally not need to pay tax when you receive the parcels. But if you know your country has a strict custom, please let us know how to deal with your order to avoid them, we will try our best to follow your instruction.
4. VAT Policy for EU Customers
To provide clarity and transparency regarding the VAT (Value Added Tax) for our customers in the European Union (EU), please review the following policy.
VAT Collection - For orders shipped to EU countries, we are required to collect VAT at the point of sale. This ensures compliance with EU regulations and simplifies the purchasing process for our customers.
VAT Rates - The applicable VAT rate will be based on the destination country within the EU. The standard VAT rate varies between EU countries, typically ranging from 17% to 27%.
Display of Prices - The final amount at checkout will reflect the VAT charges based on the shipping destination.
Exemptions and Refunds - If you are eligible for VAT exemptions or refunds (e.g., for certain business transactions or tax-free purchases), please contact our customer service team for assistance. We will guide you through the necessary steps and documentation required.
Responsibilities - As the seller, we handle the collection and remittance of VAT to the relevant tax authorities in compliance with EU regulations. Customers are responsible for ensuring that their shipping information is accurate and that any special VAT-related requirements are communicated to us promptly.
5. Address Accuracy
Please ensure that your shipping address(including the street number) is accurate and complete to prevent delivery delays or misplacements. We are not responsible for orders shipped to incorrectly provided addresses.
6. Order Processing
Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or sales events, processing times may be slightly extended. You will receive an email confirmation with tracking information once your order has been shipped.
7. Order Changes and Cancellations
If you need to make changes to your order or cancel it, please contact our customer support as soon as possible. We'll do our best to accommodate your request, but changes or cancellations might not be possible if your order has already been processed or shipped.
8. Returns Due to Shipping Issues
If your order arrives damaged or if there are any shipping-related issues, please contact our customer service team within 30 days of receiving the order. We will work with you to resolve the problem and provide appropriate solutions.
9. Contact Us
If you have any questions or concerns about our shipping policy or your order, please don't hesitate to reach out to our customer service team at service@joyhpamta.com. We are here to help and ensure your shopping experience is smooth and transparent.